Launched in 2006, features not only top established brands like Balmain, Yves Saint Laurent, Lanvin and Marc Jacobs but also up and coming stars like Alexander Wang, Peter Pilotto and Erdem. I would advise anyone contemplating purchasing something from this company to think twice as my experience as been extremely disappointing and is Germany’s leading online shop, offering fashion savvy customers world wide a well edited selection of today’s top brands and emerging collections, hassle free twenty-four hours a day. I would also like to add that several of my emails have been ignored by this company and the only time they have responded to me is when I threaten to add to my negative reviews.

The company never emailed me to inform me of this, and needless to say, the driver never showed up or got in contact with me. After five days had passed I emailed them again and they replied telling me that a driver had been arranged to pick it up last Friday. I then contacted Mytheresa to inform them of this and they said they would arrange for a UPS driver to pick it up, however, I never received a follow up email with further details. It really should have been the responsibility of Mytheresa to contact them to make the arrangements as they are their customer, however, I arranged for a driver to pick up the parcel on three different occasions, and each time, UPS failed to show up or even have the decency to contact me. Part of their terms and conditions was that I use their courier which happens to be UPS.

I posted a negative review of Mytheresa which the company immediately responded to and offered to take back the dress and refund me accordingly.

My theresa review